Return, Replacement & Refund Policy

1. Our Commitment to Quality

At Bijlikart Enterprises, we take electrical safety and customer satisfaction seriously. We source 100% genuine products directly from verified manufacturers and distributors. If an item you receive is defective, damaged in transit, or incorrect, we offer a straightforward, hassle-free replacement or refund process.

2. Return Eligibility Criteria

To qualify for a return or replacement, items must meet the following standard trade conditions:

• Unused & Uninstalled: Products must be in their original, uninstalled condition with manufacturer tags, labels, and packaging intact.
• Wires & Cables: Wire rolls must be in their original full factory coils with the manufacturer seal intact. Wire coils that have been cut, stripped, or pulled through conduit pipes cannot be accepted for return due to electrical safety standards.
• Switches & Plates: Switchboard plates and modular switches must be free of paint marks, cement stains, or screw damage from installation.
• Invoice & Packaging: The original Bijlikart GST invoice and brand box must be available for verification.

3. Manufacturer Brand Warranties

Many electrical products (such as circuit breakers, changeovers, distribution boards, and LED fixtures) carry extensive 1 to 5-year warranties provided directly by the manufacturer (e.g. Havells, Polycab, Goldmedal).

For issues occurring after our 7-day initial replacement window, your official Bijlikart GST tax invoice serves as your valid proof of purchase for warranty repair or replacement at any authorized brand service center across India.

4. Refund Process & Timelines

Once a returned item is received at our local hub and verified by our warehouse team:

• Online Prepaid Orders (UPI, Cards, Net Banking): Refunds are initiated within 24–48 hours and credited directly back to the original payment source within 3 to 5 banking working days.
• Cash on Delivery (COD) Orders: Refunds for verified COD returns are transferred directly to your bank account via UPI or NEFT upon verification of your account details.

5. How to Initiate a Replacement or Return

Initiating a return is quick and straightforward:

1. Reach out to our WhatsApp helpline at +91 8789303899 with your Order ID (e.g., BK-26-XXXXXX) and a quick photo/video of the issue.
2. Our Patna support team will review and approve the replacement within 2 to 4 business hours.
3. Our assigned dispatch rider will arrange a doorstep pickup from your delivery address.

6. Customer Help Desk